Effective Date: August 1, 2025
CHAIN O LAKES KAYAK COMPANY LLC (“we,” “us,” or “our”) operates the website https://www.colkayakrentals.com (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services.
1. Information We Collect
We may collect the following types of personal information when you use our Site or services:
- Personal Information: Name, email address, phone number, billing and shipping addresses.
- Payment Information: Credit/debit card numbers and billing details processed securely via third-party providers.
- Device Information: IP address, browser type, operating system, referring URLs, pages visited, and access times.
- Rental Information: Date/time of kayak reservations, duration, and waivers signed.
2. How We Use Your Information
We may use the information we collect to:
- Process and confirm bookings or purchases
- Provide customer support
- Improve our website and services
- Send confirmations, reminders, and promotional messages (only if you opt-in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: For payment processing, email automation, booking systems, and waiver platforms
- Legal Authorities: If required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of company assets
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our Site.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure.
7. Your Rights and Choices
You may request to:
- Access the data we hold about you
- Correct inaccuracies
- Request deletion of your data
- Withdraw your consent (where applicable)
To exercise these rights, email us at support@colkayakrentals.com.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
CHAIN O LAKES KAYAK COMPANY LLC
244 S Randall Rd, PMB #662
Elgin, IL 60123
Email: support@colkayakrentals.com